Recently, many counterfeit or unauthorized products that SPOON did
not certify the sales are disseminated in the market. Consequently, SPOON
receives many inquiries from the customers who bought the products from the sellers
that are not authorized by SPOON.
Especially, majorities of queries come from the customers who
bought products via auction site or via SNS. Please be careful when you see the
products that are not sold via the authorized website and SNS described below
or the products which are extremely low prices.
SPOON is not responsible for the incident or
defect when you bought the counterfeit or unauthorized products. SPOON will
not accept any return, refund, exchange to authorized product for the copy
or similar products.
Please contact the shops or sales
representatives of the products you bought when such products have in
trouble or defect except that you bought it from SPOON’s shops or
authorized dealers.
Please be sure beforehand whether the shop you
plan to buy the products is the authorized dealers or not. If you are not
sure the products you bought are authorized or not, please contact the
shops or sales person you bought.
SPOON will best effort to control strictly
over the infringing manufacturers or sellers. However, for your safety, SPOON
strongly recommend not to buy the counterfeit or unauthorized goods and
buy products from authorized agency or authorized dealers.
Please
contact SPOON by the following query form when you find the website selling the
counterfeit or infringing products.